Member License - Customer Service Representative

The Member License Customer Service Representative (CSR) Hybrid position provides exceptional customer service to our internal and external customers of Copart.
This Hy-Brid position is required in office until training is complete, then 1 week in office per month in Eldridge Iowa.
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
The CSR provides general administrative support while multi-tasking in a hectic and stressful situations.
• Audit documents for accuracy • Work with compliance to ensure accurate customer licensing on file • Speak with members related to expired or missing documents • Respond to emails from members in a professional manner • Communicate with internal departments timely to provide accurate information • Use company resources to gather information and offer solutions to meet customer needs • Other duties as assigned Required Skills and Experience • One year of office support experience in a customer service or administrative role • High School Diploma • Attention to detail • Excellent Written and Verbal Skills • Problem Solving • Computer Proficiency – MS Suites • Typing Speed – 45 words per minute • Ability to multi-task in a fast paced environment Occasional Overtime as needed For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.
Our success is the direct result of the skills and efforts of our talented and diverse employees.
Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.